NTB09-086 VOLUNTARY SAFETY RECALL CAMPAIGN 2009 & 2010 ALTIMA AND MAXIMA FRONT STRUT MOUNTING INSULATOR
VOLUNTARY SAFETY RECALL CAMPAIGN 2009 & 2010 ALTIMA AND MAXIMA FRONT
STRUT MOUNTING INSULATOR
SERVICE CAMPAIGN BULLETIN
Reference Number(s): NTB09-086, Date of Issue: October 6, 2009
INTRODUCTION
Some specific model year 2009 - 2010 Altima and Maxima vehicles may have been built
with front strut mounting insulators that were not manufactured to specification. The
strut mounting insulators on these specific vehicles may crack. To remedy this
potential condition Nissan is conducting this voluntary safety recall campaign to
replace the strut mounting insulators with new ones at no charge for parts or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification number PC012 to this campaign. This number must
appear on all communications and documentation of any nature dealing with this
campaign.
DEALER RESPONSIBILITY
It is the dealer's responsibility to check Service Comm for the campaign status on each
vehicle falling within the range of this voluntary safety recall which for any reason
enters the service department. This includes vehicles purchased from private parties or
presented by transient (tourist) owners and vehicles in a dealer's inventory. Federal
law requires that new vehicles in dealer inventory which are the subject of a safety
recall must be corrected prior to sale. Failure to do so can result in civil penalties
by the National Highway Traffic Safety Administration. While federal law applies only
to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in
their inventory before they are retailed.
SERVICE PROCEDURE
1. If equipped; remove the strut covers (see Fig. 1).
l Driver side has 2 clips.
NISSAN: 2009 - 2010 Maxima, Altima
CAMPAIGN ID#: PC012
NHTSA #: 09V-358
APPLIED
VEHICLES:
2009 - 2010 Maxima (A35); 2009 - 2010 Altima (L32, CL32 & L32HV) Sedan,
Coupe, & Hybrid
NOTE: Check Service COMM to confirm campaign eligibility.
NOTE: l Replace both front strut insulators.
l The photos in this procedure are for the driver side, the passenger side
is similar.
2009 Nissan Maxima S
VOLUNTARY SAFETY RECALL CAMPAIGN 2009 & 2010 ALTIMA AND MAXIMA FRONT STRUT MOUNTING
INSULATOR SERVICE CAMPAIGN BULLETIN
2020年3月30日 12:39:59 Page 1 © 2011 Mitchell Repair Information 40:04 Company, LLC.
l Passenger side has one clip.
Fig. 1: Strut Covers
2. Remove the front wheels.
Fig. 2: Front Wheels
3. Remove the brake hose clip and brake hose from the strut bracket (see Fig. 3).
4. Remove the ABS sensor harness from the strut brackets - 2 spots (see Fig. 3).
5. Remove the sway bar end link nut (see Fig. 3).
l Keep the nut; it will be reused during reassembly.
6. Loosen-do not remove -both strut to knuckle nuts (see Fig. 3).
Fig. 3: Strut To Knuckle Nuts
7. Remove the 3 upper strut mounting bolts.
l Keep the bolts; they will be reused during reassembly.
Fig. 4: Upper Strut Mounting Bolts
8. Remove the strut to knuckle nuts & bolts.
l Discard the nuts; new nuts will be used during reassembly.
9. Remove the strut assembly from the vehicle.
Fig. 5: Knuckle Nuts & Bolts
10. Securely "bench mount" the strut assembly.
11. Use a suitable spring compressor to compress the strut spring.
Fig. 6: Compressing Strut Spring
12. Remove the center nut at the top of the strut.
l Discard the nut, a new nut will be used for reassembly.
13. Remove the strut mounting insulator.
Fig. 7: Center Nut At Top Of Strut
IMPORTANT: Hold the link with a wrench on the opposite side to prevent damage to
the end link joint.
IMPORTANT: Do not fully remove nuts at this time.
WARNING: Make sure the spring compressor is securely connected/hooked
to the spring.
2009 Nissan Maxima S
VOLUNTARY SAFETY RECALL CAMPAIGN 2009 & 2010 ALTIMA AND MAXIMA FRONT STRUT MOUNTING
INSULATOR SERVICE CAMPAIGN BULLETIN
2020年3月30日 12:39:59 Page 2 © 2011 Mitchell Repair Information Company, LLC.
14. Install the new strut mounting insulator.
l The new insulator has 2 white dots in the center (see Fig. 8).
l Make sure the insulator is positioned correctly, as shown in Fig. 8.
Fig. 8: Strut Mounting Insulator
15. Install the new center nut at the top of the strut.
l Torque the nut to 73.2 N.m (7.46 kg-m, 54 ft-lb).
16. Gradually release the spring compressor tension and remove the spring compressor.
17. Make sure the lower end of the spring coil is correctly and firmly seated in the
spring seat as shown in Fig. 9.
Fig. 9: Spring Seat Correct Installation Position
18. Install the strut assembly into the vehicle.
l Use new nuts on the strut to knuckle bolts.
l Install loosely-do not tighten-at this time.
Fig. 10: Strut Assembly Bolts
19. Install the 3 top strut mounting bolts.
l Torque bolts to 35.3 N.m (3.6 kg-m, 26 ft-lb).
l Apply a small amount of multi-purpose grease to the threads on the strut
center shaft.
Fig. 11: Upper Strut Mounting Bolts
20. Torque the strut to knuckle nuts (see Fig. 12).
l Torque bolts to 139.6 N.m (14.2 kg-m, 103 ft-lb).
21. Install the sway bar end link nut (see Fig. 12).
l Torque nut to 78.6 N.m (8.0 kg-m, 58 ft-lb).
22. Install the ABS sensor harness into the strut brackets - 2 spots (see Fig. 12).
23. Install the brake hose and clip into strut bracket (see Fig. 12).
Fig. 12: Brake Hose Clip And ABS Sensor Harness
24. Install the front wheels.
l Tighten lug nuts in a 3 step diagonal pattern,
l Final torque 113 N.m (12 kg-m, 83 ft-lb).
25. If equipped, reinstall the strut covers.
26. Use an alignment rack to check/set the front toe.
IMPORTANT: Hold the link with a wrench on the opposite side to prevent damage to
the end link joint.
2009 Nissan Maxima S
VOLUNTARY SAFETY RECALL CAMPAIGN 2009 & 2010 ALTIMA AND MAXIMA FRONT STRUT MOUNTING
INSULATOR SERVICE CAMPAIGN BULLETIN
2020年3月30日 12:39:59 Page 3 © 2011 Mitchell Repair Information Company, LLC.
l Make sure the alignment rack has been recently calibrated.
Toe-in specification:
Minimum: 0
Nominal: 1 mm
Maximum: 2 mm
PARTS INFORMATION
PARTS INFORMATION
CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
"CM" I.D.: PC012
CLAIMS INFORMATION
OWNER'S LETTER
(example of typical owners letter)
Dear Nissan Altima Owner:
This notice is sent to you in accordance with the requirements of the National Traffic
and Motor Vehicle Safety Act. Nissan has decided that a defect which relates to motor
vehicle safety exists in certain 2009-2010 Model Year Nissan Altima vehicles. Our
records indicate that you own or lease one of the potentially affected vehicles.
Reason for Recall
On some of the potentially affected Altima vehicles, the upper front strut insulators
(a part of the front suspension) may not have been manufactured to specification. This
could cause the strut insulators to crack. If this were to occur, the front suspension
DESCRIPTION PART # QUANTITY
Insulator Assy, Strut
Mounting
54320 - JA00A 2
Nut (Insulator to Strut -
Center Top)
54588-JA005 2
Nut (Strut to Knuckle) 54588-JA060 4
DESCRIPTION OP CODE FRT
Replace Front Strut
Mounting Insulators and Set
Front Alignment Toe
PC0120 2.1
2009 Nissan Maxima S
VOLUNTARY SAFETY RECALL CAMPAIGN 2009 & 2010 ALTIMA AND MAXIMA FRONT STRUT MOUNTING
INSULATOR SERVICE CAMPAIGN BULLETIN
2020年3月30日 12:40:00 Page 4 © 2011 Mitchell Repair Information Company, LLC.
would begin to make a loud noise. If the strut insulator is cracked, there is a
potential for the strut rod to come out of its mounting position, which could affect
vehicle operation and increase the risk of a crash.
What Nissan Will Do
Your Nissan dealer will replace both left and right side front strut insulators with
new ones. This service, free of charge for parts and labor, should take about 3 hours
to complete, but your Nissan dealer may require your vehicle for a longer period of
time based upon their work schedule.
What You Should Do
Contact your Nissan dealer at your earliest convenience in order to arrange an
appointment to have your vehicle repaired. Please bring this notice with you when you
keep your service appointment. Instructions have been sent to your Nissan dealer. If
you hear a loud noise coming from the front suspension in your vehicle, we strongly
urge you to take your vehicle to your Nissan dealer for immediate repairs.
Please contact the National Consumer Affairs Department, Nissan North America, Inc.,
P.O. Box 685003, Franklin, TN 37068-5003 for instructions. The toll free number is 1-
800-NISSAN1 (1-800-647-7261). You may also submit a complaint to the Administrator,
National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE.,
Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153); or go to http://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward
a copy of this notice to the lessee within ten days.
Thank you for your cooperation. We are indeed sorry for any inconvenience this may
cause you.
2009 Nissan Maxima S
VOLUNTARY SAFETY RECALL CAMPAIGN 2009 & 2010 ALTIMA AND MAXIMA FRONT STRUT MOUNTING
INSULATOR SERVICE CAMPAIGN BULLETIN
2020年3月30日 12:40:00 Page 5 © 2011 Mitchell Repair Information Company, LLC.
STRUT MOUNTING INSULATOR
SERVICE CAMPAIGN BULLETIN
Reference Number(s): NTB09-086, Date of Issue: October 6, 2009
INTRODUCTION
Some specific model year 2009 - 2010 Altima and Maxima vehicles may have been built
with front strut mounting insulators that were not manufactured to specification. The
strut mounting insulators on these specific vehicles may crack. To remedy this
potential condition Nissan is conducting this voluntary safety recall campaign to
replace the strut mounting insulators with new ones at no charge for parts or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification number PC012 to this campaign. This number must
appear on all communications and documentation of any nature dealing with this
campaign.
DEALER RESPONSIBILITY
It is the dealer's responsibility to check Service Comm for the campaign status on each
vehicle falling within the range of this voluntary safety recall which for any reason
enters the service department. This includes vehicles purchased from private parties or
presented by transient (tourist) owners and vehicles in a dealer's inventory. Federal
law requires that new vehicles in dealer inventory which are the subject of a safety
recall must be corrected prior to sale. Failure to do so can result in civil penalties
by the National Highway Traffic Safety Administration. While federal law applies only
to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in
their inventory before they are retailed.
SERVICE PROCEDURE
1. If equipped; remove the strut covers (see Fig. 1).
l Driver side has 2 clips.
NISSAN: 2009 - 2010 Maxima, Altima
CAMPAIGN ID#: PC012
NHTSA #: 09V-358
APPLIED
VEHICLES:
2009 - 2010 Maxima (A35); 2009 - 2010 Altima (L32, CL32 & L32HV) Sedan,
Coupe, & Hybrid
NOTE: Check Service COMM to confirm campaign eligibility.
NOTE: l Replace both front strut insulators.
l The photos in this procedure are for the driver side, the passenger side
is similar.
2009 Nissan Maxima S
VOLUNTARY SAFETY RECALL CAMPAIGN 2009 & 2010 ALTIMA AND MAXIMA FRONT STRUT MOUNTING
INSULATOR SERVICE CAMPAIGN BULLETIN
2020年3月30日 12:39:59 Page 1 © 2011 Mitchell Repair Information 40:04 Company, LLC.
l Passenger side has one clip.
Fig. 1: Strut Covers
2. Remove the front wheels.
Fig. 2: Front Wheels
3. Remove the brake hose clip and brake hose from the strut bracket (see Fig. 3).
4. Remove the ABS sensor harness from the strut brackets - 2 spots (see Fig. 3).
5. Remove the sway bar end link nut (see Fig. 3).
l Keep the nut; it will be reused during reassembly.
6. Loosen-do not remove -both strut to knuckle nuts (see Fig. 3).
Fig. 3: Strut To Knuckle Nuts
7. Remove the 3 upper strut mounting bolts.
l Keep the bolts; they will be reused during reassembly.
Fig. 4: Upper Strut Mounting Bolts
8. Remove the strut to knuckle nuts & bolts.
l Discard the nuts; new nuts will be used during reassembly.
9. Remove the strut assembly from the vehicle.
Fig. 5: Knuckle Nuts & Bolts
10. Securely "bench mount" the strut assembly.
11. Use a suitable spring compressor to compress the strut spring.
Fig. 6: Compressing Strut Spring
12. Remove the center nut at the top of the strut.
l Discard the nut, a new nut will be used for reassembly.
13. Remove the strut mounting insulator.
Fig. 7: Center Nut At Top Of Strut
IMPORTANT: Hold the link with a wrench on the opposite side to prevent damage to
the end link joint.
IMPORTANT: Do not fully remove nuts at this time.
WARNING: Make sure the spring compressor is securely connected/hooked
to the spring.
2009 Nissan Maxima S
VOLUNTARY SAFETY RECALL CAMPAIGN 2009 & 2010 ALTIMA AND MAXIMA FRONT STRUT MOUNTING
INSULATOR SERVICE CAMPAIGN BULLETIN
2020年3月30日 12:39:59 Page 2 © 2011 Mitchell Repair Information Company, LLC.
14. Install the new strut mounting insulator.
l The new insulator has 2 white dots in the center (see Fig. 8).
l Make sure the insulator is positioned correctly, as shown in Fig. 8.
Fig. 8: Strut Mounting Insulator
15. Install the new center nut at the top of the strut.
l Torque the nut to 73.2 N.m (7.46 kg-m, 54 ft-lb).
16. Gradually release the spring compressor tension and remove the spring compressor.
17. Make sure the lower end of the spring coil is correctly and firmly seated in the
spring seat as shown in Fig. 9.
Fig. 9: Spring Seat Correct Installation Position
18. Install the strut assembly into the vehicle.
l Use new nuts on the strut to knuckle bolts.
l Install loosely-do not tighten-at this time.
Fig. 10: Strut Assembly Bolts
19. Install the 3 top strut mounting bolts.
l Torque bolts to 35.3 N.m (3.6 kg-m, 26 ft-lb).
l Apply a small amount of multi-purpose grease to the threads on the strut
center shaft.
Fig. 11: Upper Strut Mounting Bolts
20. Torque the strut to knuckle nuts (see Fig. 12).
l Torque bolts to 139.6 N.m (14.2 kg-m, 103 ft-lb).
21. Install the sway bar end link nut (see Fig. 12).
l Torque nut to 78.6 N.m (8.0 kg-m, 58 ft-lb).
22. Install the ABS sensor harness into the strut brackets - 2 spots (see Fig. 12).
23. Install the brake hose and clip into strut bracket (see Fig. 12).
Fig. 12: Brake Hose Clip And ABS Sensor Harness
24. Install the front wheels.
l Tighten lug nuts in a 3 step diagonal pattern,
l Final torque 113 N.m (12 kg-m, 83 ft-lb).
25. If equipped, reinstall the strut covers.
26. Use an alignment rack to check/set the front toe.
IMPORTANT: Hold the link with a wrench on the opposite side to prevent damage to
the end link joint.
2009 Nissan Maxima S
VOLUNTARY SAFETY RECALL CAMPAIGN 2009 & 2010 ALTIMA AND MAXIMA FRONT STRUT MOUNTING
INSULATOR SERVICE CAMPAIGN BULLETIN
2020年3月30日 12:39:59 Page 3 © 2011 Mitchell Repair Information Company, LLC.
l Make sure the alignment rack has been recently calibrated.
Toe-in specification:
Minimum: 0
Nominal: 1 mm
Maximum: 2 mm
PARTS INFORMATION
PARTS INFORMATION
CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
"CM" I.D.: PC012
CLAIMS INFORMATION
OWNER'S LETTER
(example of typical owners letter)
Dear Nissan Altima Owner:
This notice is sent to you in accordance with the requirements of the National Traffic
and Motor Vehicle Safety Act. Nissan has decided that a defect which relates to motor
vehicle safety exists in certain 2009-2010 Model Year Nissan Altima vehicles. Our
records indicate that you own or lease one of the potentially affected vehicles.
Reason for Recall
On some of the potentially affected Altima vehicles, the upper front strut insulators
(a part of the front suspension) may not have been manufactured to specification. This
could cause the strut insulators to crack. If this were to occur, the front suspension
DESCRIPTION PART # QUANTITY
Insulator Assy, Strut
Mounting
54320 - JA00A 2
Nut (Insulator to Strut -
Center Top)
54588-JA005 2
Nut (Strut to Knuckle) 54588-JA060 4
DESCRIPTION OP CODE FRT
Replace Front Strut
Mounting Insulators and Set
Front Alignment Toe
PC0120 2.1
2009 Nissan Maxima S
VOLUNTARY SAFETY RECALL CAMPAIGN 2009 & 2010 ALTIMA AND MAXIMA FRONT STRUT MOUNTING
INSULATOR SERVICE CAMPAIGN BULLETIN
2020年3月30日 12:40:00 Page 4 © 2011 Mitchell Repair Information Company, LLC.
would begin to make a loud noise. If the strut insulator is cracked, there is a
potential for the strut rod to come out of its mounting position, which could affect
vehicle operation and increase the risk of a crash.
What Nissan Will Do
Your Nissan dealer will replace both left and right side front strut insulators with
new ones. This service, free of charge for parts and labor, should take about 3 hours
to complete, but your Nissan dealer may require your vehicle for a longer period of
time based upon their work schedule.
What You Should Do
Contact your Nissan dealer at your earliest convenience in order to arrange an
appointment to have your vehicle repaired. Please bring this notice with you when you
keep your service appointment. Instructions have been sent to your Nissan dealer. If
you hear a loud noise coming from the front suspension in your vehicle, we strongly
urge you to take your vehicle to your Nissan dealer for immediate repairs.
Please contact the National Consumer Affairs Department, Nissan North America, Inc.,
P.O. Box 685003, Franklin, TN 37068-5003 for instructions. The toll free number is 1-
800-NISSAN1 (1-800-647-7261). You may also submit a complaint to the Administrator,
National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE.,
Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153); or go to http://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward
a copy of this notice to the lessee within ten days.
Thank you for your cooperation. We are indeed sorry for any inconvenience this may
cause you.
2009 Nissan Maxima S
VOLUNTARY SAFETY RECALL CAMPAIGN 2009 & 2010 ALTIMA AND MAXIMA FRONT STRUT MOUNTING
INSULATOR SERVICE CAMPAIGN BULLETIN
2020年3月30日 12:40:00 Page 5 © 2011 Mitchell Repair Information Company, LLC.
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