NTB09-063 BLUETOOTH PHONE SYSTEM; INITIAL DIAGNOSIS

BLUETOOTH? PHONE SYSTEM; INITIAL DIAGNOSIS
TECHNICAL SERVICE BULLETIN
Reference Number(s): NTB09-063, Date of Issue: July 27, 2009
SERVICE INFORMATION
If a vehicle comes to the dealer with a Bluetooth? phone system related concern, use
this bulletin for initial diagnosis.
l This bulletin will help reduce unnecessary diagnosis and parts replacement. Refer
to the DIAGNOSTIC PROCEDURE and QUICK REFERENCE section below.
DIAGNOSTIC PROCEDURE
1. Make sure the customer's Bluetooth? related concern is understood.
a. Customer comment(s)______________
2. Verify the customer's concern(s).
3. Write down the customer's cell phone brand, model number, and service provider.
Brand (Motorola, Blackberry, etc.)______________
Model (Razr, Pearl, etc.)______________
Model Number (V3m, 8120, etc.)______________
Service Provider (Verizon, Sprint, etc.)______________
l It is necessary to know the service provider. On occasion, a given phone may
be on the approved list with one provider, but may not be on the approved
list with other providers.
4. Go to www.nissanusa.com/bluetooth/ .
a. Using the website's search engine, find out if the customer's phone is on the
approved list.
b. Put the correct application in "Vehicle", "Year", "Equipped With" (as
applicable), "Phone Manufacturer", and then click on "Search".
c. If the phone is NOT on the approved list:
l STOP YOUR DIAGNOSIS HERE.
l Do NOT perform any further diagnosis for this incident.
NISSAN: All Nissan vehicles with factory equipped Bluetooth? phone system
CLASSIFICATION: EL09-019
APPLIED VEHICLES: All Nissan vehicles with factory equipped Bluetooth? phone system
NOTE: The customer's phone may be required, depending upon their concern
(s).
2009 Nissan Maxima S
BLUETOOTH? PHONE SYSTEM; INITIAL DIAGNOSIS
2020年3月30日 12:15:53 Page 1 © 2011 Mitchell Repair Information 16:04 Company, LLC.
l Do NOT perform any repairs for this incident.
l Do NOT replace any parts for this incident.
l The customer needs to obtain a Bluetooth? phone that is on the approved
list before any further action.
d. IF the customer's phone is on the approved list, click on the picture of the
phone.
e. A "Basic Features" list showing specific phone features and "Compatibility"
for each feature will be displayed.
f. Use this list to determine if the customer's concern(s) relates to any of the
listed features.
g. If the feature related to the customer's concern(s) shows as "N" (not
compatible):
l STOP YOUR DIAGNOSIS HERE.
l Do NOT perform any further diagnosis for this incident.
l Do NOT perform any repairs for this incident.
l Do NOT replace any parts for this incident.
l The customer concern(s) cannot be addressed due the phone's feature(s)
being incompatible.
l If the customer still wants the feature(s) to function, they will need
to get an approved phone showing the feature(s) as "Y" (compatible) in
the "Basic Features" list.
h. If the feature related to the customer's concern(s) shows as
"Y" (compatible), perform diagnosis in the applicable section of the
Electronic Service Manual (ESM).
QUICK REFERENCE
POOR SOUND QUALITY
1. If a customer concern of poor sound quality is verified, in the vehicle and / or
"land" side (other end of the call), perform the following steps.
l Have the customer lower the in-vehicle phone volume by using the audio system
volume control.
SPEAKER ADAPTATION
1. If a customer concern related to Voice Recognition is verified:
NOTE: Lowering the in-vehicle phone volume improves noise canceling
performance.
NOTE: Please note the Hyperlinks mentioned by Nissan for the purpose of Speaker
Adaptation are not available from this manufacturer and as a result will not
connect you to the process. If the customer wishes to perform Speaker
Adaptation, access to the Owners Manual or Owners Manual Supplement will
be required, steps to the procedure will be found there.
2009 Nissan Maxima S
BLUETOOTH? PHONE SYSTEM; INITIAL DIAGNOSIS
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a. Verify the vehicle you are working on has Speaker Adaptation feature.
l Refer to Table A listed for Speaker Adaptation applicability.
b. Use Table A to determine the correct Speaker Adaptation instructions to be
used.
l Click on the hyperlink for Speaker Adaptation that applies to your
vehicle.
l The hyperlinks are located at the bottom of Table A.
c. Have the customer perform Speaker Adaptation.
Table A - SPEAKER ADAPTATION APPLICABILITY
NOTE: This will enhance the recognition rate of commands spoken by the
customer.
Model Model Year
Has Speaker Adaptation
With NAVI W/O NAVI
Altima (L32, CL32, and L32HV) All No Yes (2)
Armada (TA60) 2008-2010 Yes (1) Yes (2)
cube? (Z12) 2009 No Yes (2)
Frontier (D40) 2008-2009 No Yes (2)
GT-R (R35) 2009-2010 Yes (1) No
Maxima (A34) 2006-2008 Yes (2) Yes (2)
Maxima (A35) 2009 Yes (1) Yes (2)
Murano (Z51) 2009 Yes (1) Yes (2)
Pathfinder (R51) 2008-2009 Yes (1) Yes (2)
Quest (V42) 2007 Yes (2) Yes (2)
Quest (V42) 2008 Yes (2) Yes (2)
Rogue (S35) 2008-2009 No Yes (2)
Sentra (B16) 2007 No Yes (2)
Sentra (B16) 2008-2009 No Yes (2)
Titan (A60) 2008-2009 Yes (2) Yes (2)
Versa (C11) 2007 No Yes (2)
Versa (C11) 2008-2009 No Yes (2)
Xterra (N50) 2007-2008 No Yes (2)
Xterra (N50) 2009 No Yes (2)
350Z (Z33) 2007 Yes (2) Yes (2)
350Z (Z33) 2008 Yes (2) Yes (2)
370Z (Z34) 2009 Yes (1) Yes (2)
(1) Click here for this model vehicle's Speaker Adaptation instructions.
2009 Nissan Maxima S
BLUETOOTH? PHONE SYSTEM; INITIAL DIAGNOSIS
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PHONE "RE-PAIRING"
1. An incident or incidents may occur after a phone has been updated, or settings
have been changed.
2. A given incident or incidents may be resolved by pairing a phone a second time.
3. For "re-pairing" procedure, the steps below can be followed:
a. Turn off the phone, and then remove its battery.
b. Delete the phone from the current paired phone list on the vehicle Bluetooth?
phone system.
c. Reinstall the phone battery, and then turn on the phone.
d. Follow the phone pairing instructions found in the device page of the
www.nissanusa.com/bluetooth webpage.
e. Test the phone.
f. If the incident(s) still occurs, refer to the appropriate section of the
Electronic Service Manual (ESM) for further diagnosis.
CUSTOMER INFORMATION
Inform the customer of the website www.nissanusa.com/bluetooth/ for future reference.
(2) Click here for this model vehicle's Speaker Adaptation instructions.
2009 Nissan Maxima S
BLUETOOTH? PHONE SYSTEM; INITIAL DIAGNOSIS
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