2017 Nissan-Datsun Altima Technical Service Bulletin # 11-103B Date: 121031

2017 Nissan-Datsun Altima Technical Service Bulletin # 11-103B Date: 121031

Navi/Audio Visual - Control Unit Diagnosis And Ordering

Classification: EL11-043B

Reference: NTB11-103B

Date: October 31, 2012

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PREMIUM NAVI / AUDIO VISUAL CONTROL UNIT DIAGNOSIS AND ORDERING

This bulletin has been amended by adding to the APPLIED VEHICLES list, and the procedure to obtain the A/V unit part number. Please discard all

previous versions of this bulletin.

APPLIED VEHICLES

SERVICE INFORMATION

To improve customer satisfaction by providing the correct repair on the first visit, Nissan has revised the procedure for ordering an "exchange" or

"new" Audio Visual (A/V) Control Unit for vehicles with the premium navigation systems only (Refer to PROCEDURE).

^ To ensure a proper diagnosis and repair, the technician will need to call TECH LINE to confirm (or assist with) their diagnosis and the proper

repair prior to ordering the unit.

^ Clarion will require a confirmation from TECH LINE prior to shipping the exchange unit orders.

^ For the premium navigation system only.

^ Parts will be put on parts restriction and will need to be cleared prior to the order shipping.

^ The warranty claims call center will verify that TECH LINE has recommended replacement as part of the approval process in the event that a new

unit is required.

> TECH LINE has the support of engineering and Clarion in diagnosis if required.

NOTE:

All other A/V units will be ordered and shipped through the normal process.

> As usual, most units ordered should be an exchange unit versus a new unit.

This requirement of calling TECH LINE for confirmation to replace an A/V unit will be monitored to ensure the most effective and accurate method

of repair. Future changes or adjustments may be made to this process to increase repair timeliness and/or customer satisfaction.

A NEW UNIT IS REQUIRED ONLY IF:

^ The vehicle has not yet been sold.

^ The customer requests a new unit on a non-warranty repair.

^ The exchange unit is not available.

^ Insurance claim replacement.

NOTE:

Nissan would also recommend that this procedure is used for non-warranty repairs to ensure that a proper diagnosis and repair are performed.

PROCEDURE

a. Verify and duplicate the customers concern if possible. If duplication is not possible, please gather as much information about the incident

as possible from the service advisor/writer or customer.

b. Check for any connected devices (phone, iPod, MP3 player, etc.) or determine if a connected device is present during the concern. Please

gather model and software version information if possible.

c. Perform NTB09-063 for any Bluetooth concerns and NTB11-096 for any iPod / iPhone music play through USB concerns.

d. After gathering preliminary information of the concern, please call TECH LINE. After a diagnosis of the concern has been performed, and

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the technician and TECH LINE agree that the unit should be replaced, the dealer can order the part.

e. TECH LINE will confirm with Clarion that the diagnosis has occurred.

f. After the order is confirmed with Clarion, an order/shipping confirmation fax will be sent to the dealer.

g. Before an order is placed, the technician/dealer will need to provide TECH LINE with the following information from the incident unit:

Obtain A/V Unit Part Number (Optional)

Obtain A/V Unit Part Number (OPTIONAL)

1. Make sure the shift selector is in Park (A/T) or Neutral (M/T), and the parking brake is set.

2. Connect the plus VI to the vehicle.

3. Turn the ignition ON.

NOTE:

You may want to start the engine to keep the battery charged during this procedure.

4. Write down customers radio station presets (presets will be lost during this procedure).

5. Open/start ASIST on the CONSULT PC, and then select CONSULT III plus.

6. Wait for the plus VI to be detected, and the status box(es) to turn "green".

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7. Select the plus VI with the correct serial number being used (if more than one in the shop) by highlighting it in the Connection Status box.

8. Select Re/programming Configuration.

9. Use arrows (if needed) to view and read all Cautions.

10. Check the box confirming the precautions have been read.

11. Select Next.

12. Select the Automatic Selection (VIN) tab.

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13. Select Confirm.

^ Wait while system call completes.

14. Select Confirm.

15. Select Multi A/V.

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16. Select Read / Write Configuration.

17. Select Before Replace ECU.

18. Select Save.

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^ The software P/N is shown in Figure 10. Ignore it.

19. Select End.

NOTE:

Leave C-III plus running and the plus VI connected.

20. Turn OFF the audio system.

21. Put the A/V system into System Diagnostic Mode as follows:

a. Press and hold the SETTING button.

b. While holding the SETTING button, turn the volume control knob 40 clicks or more.

^ The volume control knob can be turned either direction.

^ When the system goes into the System Diagnostic Menu, the screen in Figure 12 will display.

22. Select Confirmation/Adjustment.

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23. Select Delete Unit Connection Log.

24. Select Yes.

25. Select Initialize Settings.

26. Select Accessory Number Initialization.

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27. Select Yes.

28. Wait while the system "initializes".

^ The screen in Figure 18 will display while "initializing".

^ The screen in Figure 19 will display when "initialization" is complete.

29. Once "initialization" is complete, reboot the Multi A/V system as follows:

a. Turn OFF the ignition.

b. Wait 10 seconds.

c. Turn ON the ignition.

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30. Select Diagnosis (One System).

31. Select MULTI AV.

32. Select the ECU identification tab.

33. Print or write down the ECU PART NUMBER for ordering and warranty information:

25915-_ _ _ _ _

34. Select Home.

The A/V unit can now be ordered with this part number. The current A/V unit can now be configured for use until it is replaced.

Configure the Multi AV System

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Configure the Multi AV System

1. After selecting Home, the screen in Figure 23 will appear.

2. Select Re/programming Configuration.

3. Read the Precautions.

^ When finished, touch the Confirmed instructions box to insert a check mark, and then select Next.

4. Select Automatic Selection (VIN).

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5. Confirm the correct Model Name and Model Year are displayed.

^ When finished, select Confirm.

6. Select Confirm.

7. Select After Replace ECU.

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8. Select OK.

9. After selecting OK, the screen in Figure 30 appears.

10. Select End.

^ Configuration is now complete.

Close C-III plus, remove the plus VI, and then go to "Confirm Multi AV System is Operational".

Confirm Multi AV System Is Operational

Confirm Multi AV System Is Operational

1. Put your foot on the brake, and then turn the engine OFF (if running).

2. Start the engine, and then move the shift selector to R (Reverse).

3. If equipped, make sure the rear view monitor is working correctly.

4. Put the shift selector back into P (Park).

5. Turn ON the radio.

6. Turn the volume knob and make sure the audio volume responds to movement of the knob.

7. Reset the radio station presets.