2019 Nissan-Datsun Altima Diagnostic and Repair Information # 10-068E Date: 130128

2019 Nissan-Datsun Altima Diagnostic and Repair Information # 10-068E Date: 130128

Campaign P0337 - Navigation Software Update For Various Issues

Reference:

NTB10-068e

Date:

January 28, 2013

VOLUNTARY SERVICE CAMPAIGN

NISSAN NAVIGATION SOFTWARE UPDATE

This bulletin has been amended. Changes have been made throughout to accommodate a new reprogramming disc. Please discard previous versions

of this bulletin.

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CAMPAIGN ID #: P0337

APPLIED VEHICLES:

2010 Altima Sedan, Coupe, and Hybrid (L32, CL32, and L32HV)

2010 Maxima (A35)

2010 370Z Coupe and Roadster (Z34 and HZ34)

2011 GT-R (R35)

Check Service Comm to confirm campaign eligibility.

INTRODUCTION

On the Applied Vehicles listed above, the navigation, mobile phone, and iPod(R) functions may not be working as intended. To remedy this

potential condition, Nissan is conducting this voluntary service campaign to update the navigation software at no charge for parts or labor.

IDENTIFICATION NUMBER

Nissan has assigned identification number P0337 to this campaign. This number must appear on all communications and documentation of any

nature dealing with this campaign.

DEALER RESPONSIBILITY

Dealers are to repair vehicles falling within range of this campaign that enter the service department. This includes vehicles purchased from private

parties, vehicles presented by transient (tourists) owners, and vehicles in a dealer's inventory.

REPROGRAMMING SOFTWARE DVDs - REQUIRED FOR THIS PROCEDURE

^ Discs 1/3 and 2/3 of the set shown in Figure A are used for all applied models in this campaign except GT-R.

^ Do not use disc 3/3.

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^ This NEW disc (Figure B) is required for all applied models in this campaign.

^ This disc replaces disc 3/3 above.

^ This disc also replaces disc NTB10-125b/NTB10-066b (disc 1/1) and disc NTB10-068 (disc 1/1) for GT-R.

NOTE:

Numbers on these discs do not match this bulletin's reference number or the campaign ID #.

^ Each dealer was previously mailed the discs listed above, free of charge, from Clarion.

^ Should you require additional discs due to loss or damage, the discs can be ordered, free of charge, by contacting Clarion at the toll free number

1-(800) 347-8933. Request a new disc using the information printed on the disc.

CLAIMS INFORMATION

Submit a Campaign (CM) line claim using the claims coding:

Service Procedure

IMPORTANT:

Before loading the Reprogram Discs, make sure to Disable Bluetooth(R) function otherwise the Navigation System may continuously reboot the

next time it is turned on.

NOTE:

This procedure will take about 30 minutes with the ignition ON. Before starting, make sure to attach a battery charger to the vehicle battery set to

a low charge rate (trickle charge).

This SERVICE PROCEDURE contains three sections:

A. Disable Bluetooth(R) Function

B. Loading the Program - all except GT-R

Loading the Program for GT-R

C. Check Bluetooth(R) Setting - all except GT-R

Check Bluetooth(R) Setting for GT-R

A: Disable Bluetooth(R) Function

1. Set the parking brake.

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2. Turn the ignition ON and keep the transmission in Park or Neutral.

3. Make sure there is no disc in the CD/DVD slot (eject any disc that may be in the CD/DVD player).

4. Press the "SETTING button on the switch panel.

5. Touch "Bluetooth".

6. Make sure Bluetooth is OFF.

^ Touching Bluetooth will change the setting ON > OFF or OFF > ON.

^ Bluetooth is OFF when the ON indicator is "grayed-out".

7. Turn the ignition OFF and wait for 10 seconds.

8. Go to B: Loading the Program.

B: Loading the Program - all except GT-R For GT-R.

NOTE:

This procedure will take about 30 minutes with the ignition ON. Before starting, make sure to attach a battery charger to the vehicle battery set to

a low charge rate (trickle charge).

1. Turn the ignition ON - keep the transmission in Park or Neutral.

^ The navigation start-up screen should display.

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NOTE:

If the navigation start-up screen is not displayed; turn the ignition OFF, wait 10 seconds, and then turn the ignition ON again.

2. Wait for more than 1 minute.

3. Press the "INFO" button on the switch panel.

4. Select "Navigation Version" on the display screen.

5. Check "Map Version".

^ If the Map Version is 09-10 MAP No. 1 or 09-10 MAP No.1a

a. Continue with Step 6.

^ If the Map Version is any other then above:

a. Insert the new disc NTB12-070 / ITB12-054 (Disc 1/1) into the in-dash CD/DVD player.

The other Discs will not be needed.

b. Skip to step 18.

6. Make sure there is no disc in the CD/DVD slot (eject any disc that may be in the CD/DVD player).

7. Insert disc ITB10-031 / NTB1-0068 (Disc 1/3) into the in-dash CD/DVD player.

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^ For Altima; open the display by pressing the OPEN/TILT button to access the disc slot. Leave the display open while loading.

IMPORTANT:

Once reprogramming has started:

^ Do not eject a disc while it is loading.

^ Do not change the ignition position until all discs have been loaded.

^ Make sure all 3 discs have been loaded into the CD/DVD player before stopping the procedure.

8. Wait for the program to load (progress bar will display).

9. When the program has finished loading:

^ Disc will automatically eject, and

^ "Program loading is completed" will display.

10. Carefully remove the disc.

11. The navigation system will automatically restart.

12. When the message Please insert Disc 2/3 displays, insert disc ITB10-031 / NTB10-068 (Disc 2/3).

13. Touch "DVD update".

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14. Touch "Yes" to begin the map update process.

^ Map update will take about 15 minutes.

15. When "Eject the DVD to let the system reboot is displayed, eject Disc 2/3.

16. The navigation system will automatically restart.

17. When the message Please insert Disc 3/3 displays, insert the new disc NTB12-070 / ITB12-054 (Disc 1/1).

18. With DVD disc NTB12-070 / ITB12-054 (Disc 1/1) inserted, one of the following screens will display:

^ If the screen in Figure 13 is displayed, this disc is not needed.

> Remove/eject the DVD from the CD slot.

> Go to C: Check Bluetooth(R) Setting.

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^ If "Now preparing loading" shown in Figure 14 is displayed, reprogramming will begin automatically.

> Follow the on-screen Caution during the reprogram.

19. During the first part of the update process, 3 more screens will be displayed along with a percentage of completion (progress) bars:

^ Rewriting boot data. (Figure 15)

^ Rewriting program data (Figure 16)

^ Rewriting language data (Figure 17)

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IMPORTANT:

Once the reprogramming has started:

^ Do not eject the DVD while it is loading.

^ Do not change the ignition position until the DVD has been loaded.

20. When the first part of the program has finished loading:

^ "Program loading is completed" will be displayed (Figure 18).

^ The Re-programming Software DVD will automatically eject.

21. Remove the DVD and continue to the second part of the update (step 22).

22. After the DVD is removed, the screen in Figure 19 ("Please insert disc") may ask to reinstall the same Re- programming Software DVD for a

second time.

^ If not (Navigation System restarts), go to step 25 on the next page.

^ If so, re-insert DVD disc.

> At the top of the screen "Program Loading (2nd)" will be displayed.

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23. "Rewriting boot data (Figure 20) and "Rewriting program data (Figure 21) will be displayed.

IMPORTANT:

Once reprogramming has started:

^ Do not eject the DVD while it is loading.

^ Do not change the ignition position until the DVD has been loaded.

24. After the reprogram has completed:

^ "Program loading is completed will be displayed (Figure 22).

^ The Re-programming Software DVD will automatically eject.

^ The Navigation system will restart. Proceed to step 25.

After Navigation has restarted:

25. To confirm that the Navigation version has been successfully updated, load DVD disc NTB12-070 / ITB12-054 (Disc 1/1) back into the CD

slot again.

One of the following screens will display:

^ If Figure 23 is displayed, it indicates that the reprogram has been completed.

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> If complete, go to step 26.

^ If Figure 24 is displayed, the update did not complete. Allow the update to complete:

> Go back to step 18.

> Follow steps 18 through 25 again.

26. Eject the DVD.

27. Go to C: Check Bluetooth(R) Setting.

C: Check Bluetooth(R) Setting (all except GT-R)

1. Press the "Setting button on the switch panel.

2. Touch "Bluetooth".

3. Make sure Bluetooth is set to the customer's setting (as it was before starting the procedure).

^ Touching Bluetooth will change the setting ON > OFF or OFF > ON.

^ Bluetooth is ON when the ON indicator displays in orange.

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^ Bluetooth is OFF when the ON indicator is "grayed-out".

4. Turn the ignition OFF. The process is complete.

B: Loading the Program for GT-R

1. Turn the ignition ON.

2. Wait for more than 1 minute.

3. Press the "INFO" button on the switch panel.

4. Make sure there is no disc in the CD/DVD slot (eject any disc that may be in the CD/DVD player).

5. Load the new disc "NTB12-070/ITB12-054 Re-programming Software DVD into CD slot of the audio unit.

One of the following screens will display:

^ If the screen in Figure A1 is displayed, this disc is not needed.

> Remove/eject the DVD from the CD slot.

> Go to Check Bluetooth(R) Setting for GT-R.

^ If "Now preparing loading" shown in Figure A2 is displayed, reprogramming will begin automatically.

> Follow the on-screen Caution during the reprogram.

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6. During the first part of the update process, 3 more screens will be displayed along with a percentage of completion (progress) bars:

^ Rewriting boot data. (Figure A3)

^ Rewriting program data (Figure A4)

^ Rewriting language data (Figure A5)

IMPORTANT:

Once the reprogramming has started:

^ Do not eject the DVD while it is loading.

^ Do not change the ignition position until the DVD has been loaded.

7. When the first part of the reprogram has finished loading:

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^ "Program loading" is completed will be displayed (Figure A6).

^ The Re-programming Software DVD will automatically eject.

8. Remove the DVD and continue to the second part of the update (step 9).

9. After the DVD is removed, the screen in Figure A7 (Please insert disc) may ask to reinstall the same Re- programming Software DVD for a

second time.

^ If not (Navigation System restarts), go to step 12.

^ If so, re-insert DVD disc.

> At the top of the screen "Program Loading (2nd)" will be displayed.

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10. "Rewriting boot data" and "Rewriting program data" will be displayed once the DVD is reinstalled.

IMPORTANT:

Once reprogramming has started:

^ Do not eject the DVD while it is loading.

^ Do not change the ignition position until the DVD has been loaded.

11. After the reprogram has completed:

^ "Program loading is completed" will be display (Figure A10).

^ The Re-programming Software DVD will automatically eject.

^ The Navigation system will restart. Proceed to step 12.

After Navigation has restarted:

12. To confirm that the Navigation version has been successfully updated, load DVD disc NTB12-070 / ITB12-054 (Disc 1/1) back into the CD

slot again.

One of the following screens will display:

^ If Figure A11 is displayed it, indicates that the reprogram has been completed.

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> If complete go to step 13.

^ If Figure A12 is displayed, the update did not complete. Allow the update to complete:

> Go back to step 5.

> Follow steps 6 through 12 again.

13. Eject the DVD.

14. Go to C: Check Bluetooth(R) Setting for GT-R.

C: Check Bluetooth(R) Setting for GT-R

1. Press the "Setting button on the switch panel.

2. Touch "Bluetooth".

3. Make sure Bluetooth is set to the customer's setting (as it was before starting the procedure).

^ Touching Bluetooth will change the setting ON > OFF or OFF > ON.

^ Bluetooth is ON when the ON indicator displays in orange.

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^ Bluetooth is OFF when the ON indicator is "grayed out".

4. Turn the ignition OFF. The process is complete.